FAQ

COVID-19: WHAT ARE THE PROCEDURES ADOPTED TO TRAVEL SAFELY ON BOARD?

All passengers are required to wear a protective mask and to use a special hand sanitizing gel when boarding. A pre-boarding temperature check is mandatory: as per protocol, access is not allowed in the event of temperatures above 37.5 °C. The maximum passenger capacity has been reduced to ensure social distancing, but relatives are allowed to sit close together. The boats are regularly and carefully sanitized after each service, using specific products. We ask passengers to arrive at the boarding point in advance in order to complete all the safety procedures necessary to fully enjoy our excursions.

ARE THE EXCURSIONS CARRIED OUT WITH ANY METEOMARINE CONDITION?

No, it is necessary that the weather conditions are favorable. In case of bad weather or rough sea all the booked passengers are contacted the previous day to be notified of the cancellation.

IS THE RESERVATION REQUIRED?

Yes, booking is always mandatory. All details are available on the specific pages of each excursion. We recommend to book at least ten days before the chosen date.

HOW COULD I PAY?

You shouls pay at the embarkation point, 40 minutes before the departure. The exact point of embarkation and the related ticket office is available on the specific page of each excursion.

WHAT IS THE BETTER PERIOD TO SEE THE CETACEANS?

There is no better time as the cetaceans are permanent in the Pelagos Sanctuary. The probability of seeing them is therefore constant throughout the year. It is possible to view the complete summary HERE.

IS SIGHTING GUARANTEED?

No, since we are looking for free animals in their natural habitat we can’t guarantee sighting. The experience of our crew and scientific staff makes it possible to reach very high percentages of sightings every year, statistically equal to 95%, but it is always good to keep in mind that, rarely, there are also excursions without spots. In this case it is possible to take part in a new excursion in the same season, taking advantage of a 50% discount.

WHICH IS THE SIGHTINGS AREA?

Each excursion is different from the previous ones because the crew defines the route based on the sea conditions, the wind and any reports from the research organizations we work with, regardless of the point of embarkation. The whole Ligurian Sea is part of the Pelagos International Sanctuary and therefore the probability of sighting does not vary from one departing point to another.

IS IT NECESSARY TO BRING A BINOCULAR?

It is not mandatory, because once the animals are spotted the boat approaches them making them visible to the naked eye, but it is possible to bring it to participate more actively in the research phase.

IS A SPECIAL CLOTHING NECESSARY?

No, but we recommend comfortable clothing and appropriate shoes (no heels). Further information can be found in the devoted section on our website.

IS THERE A BIOLOGIST ON BOARD?

Yes, on board there is always a staff of marine biologists, who give an interesting introductive lesson and comment in real time all the sightings made.

COULD WE SWIM TOGETHER WITH THE CETACEANS?

No, in the Pelagos Sanctuary this activity is not allowed, in order to don’t disturb the animals and for safety reasons, since we navigate on the high seas.

IS IT POSSIBLE TO HAVE LUNCH ON BOARD?

On the ship there is a small bar where you can buy snacks and drinks, but we suggest you bring a packed lunch. It is possible to view the technical details of our motorboat HERE.

IS THERE A TOILET ON BOARD?

Yes. You could view the technical details of our motorboat HERE.

IS THE EXCURSIONS SUITABLE FOR CHILDREN?

Absolutely, our excursions are suitable for people of all ages, also thanks to the presence of a covered lounge for those who prefer not to stay in the sun, equipped with tables and benches.

IS THE EXCURSION ALSO SUITABLE FOR PEOPLE ON WHEELCHAIRS?

Yes, you can access the boat with non-electric wheelchairs, of standard size, specifying at the time of booking this requirement to enable us to guarantee the correct assistance. We specify that the on-board toilet is not accessible with a wheelchair due to its small size.

IS IT POSSIBLE TO CARRY ANIMALS ON BOARD?

Access is allowed only to small animals, kept on a leash or in a suitable carrier, even if the duration of the excursions and the spaces available on the boat in our opinion would suggest not to take them.